Privacy Policy

1. Introduction

Familara ("we", "us", "our") is committed to handling personal data carefully and transparently. This policy describes how we collect, use, store, and protect information provided to us when you use our website or engage with our services — Relationship Skills Seminars, Family Records Organisation Tools, and Conversation Facilitation Sessions.

This policy applies to all personal data collected through our website at familara.pro, by email, by phone, or in person at our office at 47 Thanon Bang Lamphu, Talat Yai, Mueang Phuket, Phuket 83000, Thailand. If you have questions, contact us at [email protected].

2. Data We Collect

2.1 Information you provide directly

• Name and email address (required for bookings and enquiries)
• Phone number (optional, if provided in contact form)
• Message content from contact form submissions
• Any information shared during intake conversations

2.2 Information collected automatically

• Browser type and version
• Pages visited and time spent on pages
• IP address (anonymised where possible)
• Cookie consent preferences stored in your browser

2.3 Legal basis for processing (PDPA, Thailand)

We process personal data under Thailand's Personal Data Protection Act B.E. 2562 (2019). The legal bases we rely on are: consent (for optional communications), contract performance (for service delivery after booking), and legitimate interests (for website operation and security).

3. How We Use Your Data

• To respond to enquiries and manage bookings
• To deliver the seminar, records package, or facilitation session you have booked
• To send pre-session outlines and post-session summaries
• To send service-related communications (e.g. schedule changes)
• To improve our website and services based on aggregate usage data
• To comply with applicable laws and regulations

We do not send marketing communications without your explicit consent. If you have opted in, you may withdraw consent at any time by emailing [email protected].

4. Data Sharing

We do not sell personal data. We do not share personal data with third parties for their own marketing purposes. We may share data only in the following limited circumstances:

• Service providers: hosting, email delivery, and analytics tools that process data on our behalf under data processing agreements
• Legal requirements: where we are required to disclose data by Thai law or a valid legal order

No content shared in a facilitation session is recorded, documented, or shared with any third party.

5. Data Retention

• Enquiry data (contact form): retained for 12 months after last contact, then deleted
• Booking records: retained for 3 years for accounting and administrative purposes
• Website analytics: retained for 26 months (aggregate only, no individual identification)
• Cookie consent records: retained for 12 months

6. Data Security

We take reasonable technical and organisational steps to protect personal data from unauthorised access, alteration, disclosure, or destruction. These include:

• TLS encryption for all data transmitted via our website
• Access controls limiting which staff can view personal data
• Secure hosting with regular software updates

In the event of a personal data breach that poses a risk to individuals, we will notify the relevant supervisory authority and affected individuals in accordance with PDPA requirements.

7. Cookies

We use essential cookies to keep the site functioning and optional analytics cookies to understand how the site is used. You can manage your cookie preferences at any time. For full details, see our Cookie Policy.

8. Your Rights Under PDPA

Under Thailand's Personal Data Protection Act, you have the following rights:

• Right to access: request a copy of the personal data we hold about you
• Right to rectification: request correction of inaccurate or incomplete data
• Right to erasure: request deletion of your personal data where no legal basis for retention applies
• Right to portability: receive your personal data in a structured, machine-readable format
• Right to object: object to processing based on legitimate interests
• Right to withdraw consent: withdraw consent at any time, without affecting the lawfulness of prior processing
• Right to lodge a complaint: with the Personal Data Protection Committee of Thailand

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and recommend reviewing their privacy policies independently.

10. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe a minor has submitted data through our website, please contact us and we will remove it promptly.

11. Changes to This Policy

We may update this policy from time to time. When we do, we will revise the "Last Updated" date at the top. Continued use of our website or services after changes constitutes acceptance of the updated policy. For material changes, we will provide notice by email where we hold your contact details.